Service agreement
Terms of Service
Effective and last updated: August 3, 2026
SafeResponses provides educational risk guidance—not emergency response, law enforcement, legal representation, financial advice, account recovery, insurance, or a guarantee that a message is safe or fraudulent.
1. Agreement and eligibility
By using or purchasing the service, you agree to these Terms, the Privacy Policy, and Refund Policy. You must be at least 18 and legally able to agree.
2. The service
SafeResponses analyzes information you provide for signs of impersonation, manipulation, suspicious links, unsafe requests, and related risks. Technology assists the analysis; a human approves customer-facing guidance. Results are opinions based on limited information and may be delayed, incomplete, or incorrect.
3. Your responsibilities
- Provide accurate information you are authorized to share.
- Remove passwords, codes, full account or card numbers, government identifiers, medical information, addresses, and identity documents.
- Do not upload unlawful material, malware, intimate images, child sexual-abuse material, or content violating another person’s rights.
- Independently verify important decisions through official contact information.
4. No emergency or recovery service
Do not wait for SafeResponses when funds, physical safety, an account, evidence, or a deadline may be at immediate risk. We cannot freeze transactions, recover funds, remove malware, secure accounts, investigate crimes, or contact third parties for you.
5. Accounts and acceptable use
Protect your email or Google account. Do not impersonate others, share accounts to evade limits, automate abusive submissions, or interfere with the service. We may reject content or suspend access to prevent abuse, threats, illegal activity, nonpayment, or harm.
6. Plans and payments
Prices, allowances, renewal intervals, and limits are shown before purchase. Single reviews are one-time purchases. Weekly, monthly, and annual plans automatically renew at the displayed price and interval until canceled. Allowances do not roll over. Taxes may apply.
7. Cancellation and refunds
Cancel through the customer billing portal. Cancellation normally takes effect at the end of the paid period. Refund eligibility appears in the Refund and Cancellation Policy.
8. Intellectual property
SafeResponses owns its website, branding, software, workflows, and original materials. You retain rights in submitted content and grant us a limited license to host, process, reproduce, and analyze it to operate, secure, and improve the service and meet legal duties.
9. Disclaimers and liability
To the maximum extent permitted by law, the service is provided “as is” and “as available.” We do not promise uninterrupted availability, complete detection, recovery, or a particular result. SafeResponses is not liable for indirect, consequential, exemplary, or punitive damages, lost funds, data, or profits. Aggregate liability will not exceed the greater of fees paid during the preceding 12 months or US $100. These limits do not apply where prohibited.
10. Disputes
Contact us and allow 30 days for informal resolution before filing a claim. These Terms are governed by laws applicable where SafeResponses is established, without removing mandatory consumer protections where you live. A qualified attorney should finalize this section before launch.